Job Description

Full-Time Customer Relationship Representative- Mortgage Retention (Work From Home)

If you are looking for an entry level position with opportunities for advancement you have found the right organization!

PAY: $15.00/hour

HOURS: 40 hours per week (Hours of Operation: 8:00am – 8:00pm)

KEY FOCUS: AllianceOne Customer Relationship Representatives engage with customers through the mortgage modification, disposition and additional assistance as needed.


· Assist Customers with available foreclosure prevention alternatives to resolve their delinquency

· Provide customers with peace of mind knowing that they have an assigned Case Manager, and their counterparts, to assist them through the retention and liquidation process

· Assist customers with required document collection to move through the loan modification process

· Collect and monitor customer payments

· Initial liquidation options when applicable

· Keep the customer informed of the status throughout the process

· Answer customer questions about their account


· Medical, Dental and Vision Benefits after 60 days of employment

· 401(k) with company match after 90 days of employment

· Life Insurance, Short Term Disability, and Flexible Spending Account

· Generous Paid Vacation Package up to 3 weeks per year

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

For additional information on AllianceOne visit our website at